E.N. ETC CLOTHING OUTLET LTD

TERMS AND CONDITIONS

 

  1. Using the ETCETERA OULET online shop
    1. We welcome all customers that are legally capable of entering into this Terms and Conditions.
    2. All of our customers under the age of 18 may peruse our site and view our products but must complete their order with the express knowledge and consent of a responsible adult who undertakes to complete the transaction, pay for the goods and abide by these terms and conditions.
    3. All personal information for the completion of an order must be of the person completing the transaction and not of a third party. Please do not use personal information of any person under the age of 18.
    4. All personal information used for the completion of a transaction or for opening an account must be true and correct. You may not enter any personal information of anyone other than yourself.  Please do not pretend to be somebody else.
    5. The contents of our website belong to us. This includes the photographs, the text, the design, the structure, the layout, the sound, the animation, the video, the way our website is presented as well as the overall content.  We allow you to use our website in order to browse the content and if you find an item or items that you like, to do your shopping,  But you should not consider this as an invitation to copy or reproduce our website in any way, without our express written permission.  Reproduction is not allowed for any reason and it does not matter that you will not be making a profit from such copying or reproduction.  We still do not allow it.
    6. We will do our outmost to ensure the accuracy of the content on our website. We certainly have no intention of deceiving you, especially on matters that relate to the price or the quality or nature of a specific item that you see, like or would like to purchase or indeed attempt to buy.  But sometimes mistakes do happen.  We make our outmost to keep these to a minimum and allow incorrect information on our website for as little time as possible and promise to refund you should you purchase an item which has been overpriced inadvertently.  In short, even though we will make the effort to be accurate, we cannot possibly promise that all the information will be accurate all the time.
    7. Our website is intended to be used 24 hours a day, 7 days a week. But interruptions do happen and we cannot promise that our website will never be offline due to maintenance, upgrades or simply because sometimes, things just go wrong.

 

  1. Your Online Account with ETCETERA OUTLET
    1. Please understand that when you place an order with us, we are bound to collect some personal information from you which will be processed and stored. When you create an account with us, log in to your account or complete a purchase order, you signify that you have understood, accepted and agreed to such collection, process and our storing of your personal information, so that your online account can be created, your transactions are completed and the goods are delivered to you.  Such collection, use and process of your personal information will be in accordance with our privacy policy which you can read on our website.  Our privacy policy and cookies policy form an integral part of our terms and conditions and you can access them by pressing on this link: Privacy Policy and Cookie Policy.  Where the use of third parties is necessary to complete your transactions or to deliver your goods, your personal information will be passed on to such third parties (such as financial institutions, financial transaction processing institutions or businesses engaged in the postage and/or delivery of goods and parcels).
    2. Whenever you create an account with us, log in to your account or complete a purchase, you guarantee to us that the information you provide is true and correct, that you have not used any personal information of any other person (whether he or she is our customer or not). Please understand that keeping the details of your online account with ETCETERA OUTLET safe is your own responsibility.  This includes your login and password.  If you have reason to suspect that another person has either stolen your ETCETERA OUTLET online account details or has used them without your consent, you should contact us at once.  If you suspect any criminal activity, you should contact the police.
    3. Should your personal details, without any negligence on our part, be used by any unauthorized third party, then we cannot accept any liability of whatever nature, even if you have suffered loss or damage (financial or otherwise) as a result. We also deny liability in the case where such loss or damage has been caused to you by any unauthorized use of or access to any of your credit / debit card details or any personal financial details without any negligence.

 

  1. Products
    1. As has already been indicated above, we are going to take all reasonable care to ensure that our products are described as accurately as possible and without any mistakes.
    2. All orders are subject to the products being available. If, at the time the order is issued our warehouse detects that there are no stocks of any of the products included within it, Etcetera Outlet will make every effort to locate the item. If this is not possible, the user will be notified as soon as possible. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.
    3. Etcetera Outlet has made every effort to display the colors of the items as realistically as possible. However, the color of the garments that appear on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, Etcetera Outlet cannot guarantee that the colors that appear on your monitor are a true representation of the actual colors.
    4. In addition, Etcetera Outlet has made every effort to describe all products are realistic as possible using our thoughts and opinions for every product and/or description.

 

  1. Prices
    1. Our prices are in Euro.
    2. As we have already indicated above, we are going to take all measures to ensure that prices listed on our various products are accurate.
    3. Despite our best efforts for accuracy, sometimes errors do occur and we may find that an item is either overpriced or underpriced. In such a case, we reserve the right to change the price of such item, even if you have completed a transaction.  However, if we discover our mistake before we send the item over to you, we are going to refund you the difference if the price has been overpriced.  If, however, the item has been underpriced and we discover the mistake before we ship it out, we are going to advise you of our mistake before sending it over so that you can make a final decision.  If the item has been underpriced and we discover the mistake after we send it over to you, please accept the discounted item with our compliments.
    4. All our prices include V.A.T.

 

  1. Placing an Order
    1. Once you have selected all the items you wish to buy from us you will be asked to complete the process by following a series of simple steps and instructions.
    2. Once your order has been completed, we will send you an email notifying you of the order that has been placed by you.
    3. When your items have been dispatched you will be notified by another email that your items have been dispatched.
    4. You may cancel your order within 30 days from the day that you have received the email under 5.2 above by following our Returns Policy.

 

  1. Returns & Refunds Policy
    1. We get it. Sometimes you have changed your mind, sometimes the size doesn’t fit, or maybe you got tanned and you want something that looks like you just got back from Bahamas! No worries, we got you!
    2. Returns and exchanges/refunds have never been easier.
    3. Our terms for accepting a return: Time: 30 days from the date you received your order; and Condition: the original with all the tags and packaging.
    4. How to do it:
      • Let us know straightaway by creating your exchange or return in your etcetera. account
      • Choose the reason for return.
      • Check the box to agree with our Return Policy.
      • Choose your preferred returns option
      • Send it back to us using any of our returns options and keep the proof of postage
      • For refunds, please allow 14 working days to show on your account after we have received and inspected your order.

 

  1. How to Pay
    1.  You can currently pay in Euro.
    2. You can pay for your items using the following methods: by using a credit or debit card (Visa, Visa Electron and MasterCard), via PayPal or by cash on delivery using our logistics arrangements. Payment methods other than the ones specified in the present conditions of sale will not be accepted. No charges apply when pay with the methods specified above.
    3. An automated order confirmation e-mail will also be sent to the email address indicated by the customer with acknowledgment of receipt, with a description of the order and the personal details provided. If you don’t receive this e-mail, this could be due to aa temporary communications problem in the network or an error in the e-mail address entered. In both cases, Etcetera Outlet advises the user to contact Customer Services via email at customerservice@etceteraoutlet.com. Similarly, an e-mail will be sent to the user confirming that the product has been dispatched.

 

  1. Delivery
    1. It is your responsibility to provide us with an accurate address so that your goods are delivered to you as smoothly and speedily as possible.
    2. Failure to provide us with an accurate delivery address will cause you to incur any additional delivery costs.

 

Cyprus Delivery Times & Costs

All of our deliveries are made during Monday to Friday:

  • Standard Delivery
    • Delivered within 3-5 working days
    • Door to door delivery
    • Delivery cost €2.00
    • Free delivery for orders over 30
  • Next-Day Delivery
    • Place your order by 12pm
    • Door to door delivery
    • Delivery cost €4.00
  • Standard Collect
    • Delivered within 3-5 working days
    • Collect from the closest Collection Point
    • Collection cost €2.00
    • Free for orders over 30
  • Next-Day Collect
    • Place your order by 12pm
    • Collect from the closest Collection Point
    • Collection cost €4.00 

For your convenience, we aim to deliver your order right to your door. However, some areas might not be covered for door to door service by our courier. For those areas, please note that we will deliver to your closest Collection Point.

If you prefer to have your parcel delivered to your closest Collection Point, please select any of the Collect options.

 

      9. General Provisions

We may change these terms and conditions at any time. Orders which have been made prior to any changes in our terms and conditions will still be completed by the terms and conditions applicable at the time such orders were made.

  • We aim to fulfil your orders as per these terms and conditions, but we accept no liability for any loss or damage or inconvenience due to any reason which could not have been reasonably foreseen, or which lies beyond our reasonable power or reasonable control. 
  • Our terms and conditions survive and will remain in force even if any or any one of them is declared or found to be null and void or illegal or contrary to public policy. 
  • These terms and conditions are intended to govern our relations with our customer. We accept no liability for any loss of damage caused to any third party which may have been the intended ultimate recipient or user of our goods. 
  • These terms and conditions and all transactions at ETCETERA OUTLET are governed by Cyprus Law and are subject to the exclusive jurisdiction of the District Court of Nicosia, The Republic of Cyprus.